Yes we do daily direct deliveries to Metro Melbourne daily and Vic country areas several times per week. Melbourne retail and wholesale customers can also pick up from our factory in Huntingdale(near chadstone), vic, 3166 by prior arrangement. ​ We offer next day pick up or delivery if order is confirmed/paid by 3pm the day prior.(does not include irregular, special or large volume orders). ​ We also have distributors in most states and territories of Australia - please advise your location for delivery and will advise you best delivery options. ​ We do have interstate distributors and are also looking for continued expansion opportunities interstate, so please contact us with your location and enquiry details.

Yes, we also supply direct to public. Sweethearts was originally a wholesaler to cafes and food service businesses, but as a constant demand for direct to public has grown, especially for parties, catering and special occasions, we now offer a direct to public service whereby you can order and get delivery or pick up in Melbourne. Pre-payment may apply. Your price will not be as low as the wholesale price to our wholesale trade clients but it will be significantly cheaper than retail price.

Yes, we can make special items to order. If you need an item that is not in our standard range (see website), please call or email us with your enquiry and we will endeavour to make it for you. Certain conditions apply, such as: minimum orders/lead times/pre-payment terms.

We guarantee you'll be happy or you wont pay * ​ We are not interested in one time sales and we stand behind our product to make sure you are 100% happy. ​ For wholesale clients: if its the first time you've tried the product in question before, your new item is guaranteed to sell and make you a profit within 7-14 days or simply return any unsold or unwanted product for a refund, credit or free swap for another item! For retail direct clients: we offer a 100% romance your tastebuds satisfaction guarantee, if you are not totally 100% satisfied with any part of your purchase, we dont want you to pay for it - please return it for a refund, credit or free swap for another item!

Yes Sweethearts is HACCP certified and have been for over a decade. ​ Not only does Sweethearts' HACCP certification (Hazard Analysis Critical Control Programme) give a higher quality control and a good manufacturing standard, it means we are regularly audited by external agencies in order to maintain our certification. This covers all areas from approved supplier programmes, cleaning and manufacturing and good hygiene procedures, training procedures and exhaustive documentation of all processes affecting quality control, distribution and customer service.